Latest Update: October 2026
In short
- What you tell us is what the relevant provider sees. Tumble does not independently check your child's medical information or decide whether an activity is suitable for them.
- Tumble does not provide medical advice, diagnosis or treatment.
- The provider is responsible for deciding whether it can safely accommodate your child within the activity it provides.
- Keep your child's information up to date. If information is missing or out of date, the provider may not have the information it needs to support your child safely.
- If you are unsure whether an activity is suitable for your child, talk to the provider before booking and, where appropriate, seek advice from a qualified healthcare professional.
# 1. Why we ask about health and additional needs
We ask for information about a child's health and additional needs so that the provider running an activity has relevant information about the child attending its session.
Depending on what you tell us, this can include:
- allergies;
- medical conditions;
- medication;
- additional needs;
- disabilities;
- support requirements;
- relevant emergency information; and
- other information you choose to provide because you think the provider needs it to keep your child safe.
We ask a simple question first and, where appropriate, ask you for more detail only if you tell us there is something the provider needs to know.
# 2. Who sees the information
The relevant provider can see the information you give us for a child who is booked into one of its activities.
A provider does not get access to your child's health information simply because it is a provider on Tumble.
The information is provided to the provider responsible for the relevant booking or session.
For example, if your child attends two different providers, each provider receives the information relevant to the activities your child has booked with that provider.
Tumble does not give one provider your child's health information so that the provider can use it for another provider's activity.
# 3. Tumble does not assess medical suitability
Tumble does not decide:
- whether your child is medically fit to attend;
- whether an activity is suitable for a particular medical condition;
- whether a provider has the right staff or equipment for your child;
- whether a particular risk is acceptable; or
- what treatment your child may need.
The provider is responsible for deciding whether it can safely provide its activity.
You are responsible for giving the provider the information it needs to make that assessment.
If you are unsure whether an activity is suitable — for example after an injury or where your child has a heart, breathing, neurological or other medical condition — talk to the provider before booking and seek appropriate medical advice where necessary.
# 4. Your responsibility to keep information current
You should tell us about information that a provider would reasonably need to know to support your child safely.
You should also update it when circumstances change.
This could include:
- a new allergy;
- a change in medication;
- a new diagnosis;
- a change in an existing condition;
- a change in mobility;
- a new support requirement; or
- a change in emergency arrangements.
If the information you give us is incomplete or out of date, the provider may not know about the change.
For important changes, particularly immediately before a session, you should also tell the provider directly rather than relying only on your Tumble profile.
# 5. Allergies
If you tell us that your child has an allergy, the relevant provider can see that information for sessions your child attends.
You should provide enough information for the provider to understand the relevant risk where the information requested allows you to do so.
For a serious allergy, you should also speak directly to the provider before the activity so that you can understand:
- what arrangements the provider has;
- what staff know about the allergy;
- whether medication can be stored or administered;
- what the provider would do in an emergency; and
- whether the activity is suitable for your child.
Tumble does not assess whether the provider's arrangements are adequate.
# 6. Medication
If your child takes medication, you can record that information on Tumble.
Recording medication on Tumble tells the provider that the medication exists. It is not an instruction or agreement for the provider to administer it.
A provider should only administer medication where it has told you that it can do so and you have made the necessary arrangements with the provider directly.
Depending on the medication and the provider's procedures, the provider may require:
- written instructions;
- a medication consent form;
- an individual healthcare plan;
- the medication to be supplied in a particular way; or
- other information or arrangements.
You should not assume that a provider will administer medication simply because it is recorded on Tumble.
# 7. Emergency information
You can provide emergency information for your child through Tumble where the relevant functionality is available.
This information is intended to help the provider access important information quickly if something happens during a session.
Where you have recorded emergency medical information or an emergency-related instruction, the relevant provider may see it on the register for the session.
Recording information on Tumble does not replace the provider's own emergency procedures or create a guarantee that a particular treatment will be provided.
In an emergency, the provider will follow its own procedures and contact emergency services where appropriate.
You should tell the provider directly about any information that could be critical in an emergency, particularly where your child has a serious condition or carries emergency medication.
# 8. Emergency medical consent
Where Tumble asks whether you consent to emergency medical treatment or emergency assistance, your answer is recorded and made available to the relevant provider.
This is intended to help the provider understand your wishes.
It does not:
- provide medical advice;
- authorise a treatment that the provider is not otherwise permitted or trained to provide;
- replace the provider's emergency procedures; or
- guarantee a particular medical outcome.
The provider remains responsible for following applicable emergency procedures and seeking appropriate medical assistance.
# 9. SEND and additional needs
You can tell us about your child's additional needs, disability or support requirements.
Providers may also describe the support they say they can offer.
Examples might include:
- accessible toilets;
- step-free access;
- one-to-one support;
- staff with relevant training;
- autism-aware staff;
- Makaton;
- quiet spaces;
- support with particular communication needs; or
- arrangements for specific medical equipment.
These are the provider's own statements. Tumble does not currently independently verify them.
Before booking, you should speak to the provider about your child's individual needs where you need to understand whether the activity can safely and appropriately accommodate them.
A provider should not assume that a child's diagnosis or disability tells them everything they need to know about that child's individual support needs.
# 10. Provider questionnaires and forms
Some providers need more detailed information than Tumble's standard child profile collects.
A provider may therefore ask you to complete its own:
- medical questionnaire;
- consent form;
- emergency form;
- healthcare plan;
- medication form;
- accessibility questionnaire; or
- other activity-specific form.
Where Tumble provides a way for the provider to send or collect that form through the platform, the information you provide is made available to that provider.
Your answers to a provider's own form are for that provider.
Tumble does not decide whether the information you provide means that your child can or cannot participate.
The provider is responsible for using the information appropriately and complying with its own data-protection obligations.
# 11. If you are not sure what to tell us
If you are unsure whether something is relevant, it is generally better to tell the provider about anything that could materially affect your child's safety or participation.
If you are unsure whether an activity is medically suitable, Tumble cannot answer that question for you.
Talk to the provider and, where appropriate, a qualified healthcare professional.
# 12. What Tumble does not promise
Tumble does not promise that:
- a provider has read every item of information before a session;
- a provider can meet every support need;
- a provider has the medical expertise to assess a particular condition;
- a provider can administer particular medication;
- a provider has suitable equipment for every medical need;
- an emergency will not occur; or
- providing information through Tumble removes the need to tell the provider directly about an important change.
Tumble's role is to provide the platform through which relevant information can be collected and made available to the appropriate provider.
# 13. Privacy and health information
Some information about a child's health, disability or medical needs is special-category personal data under UK data-protection law.
Tumble handles this information with additional safeguards.
The legal basis and special-category condition relied on by Tumble are explained in the Tumble Family Privacy Notice.
Where a provider receives health or additional-needs information for the purpose of providing its own activity, the provider is responsible for its own data-protection obligations in relation to that information.
# 14. Keeping your child's information private
Tumble limits access to child information according to the provider and booking to which it relates.
The aim is that a provider sees the information it needs about children attending its sessions, rather than information about unrelated families.
Tumble staff access to sensitive child information is also restricted to people who need it for legitimate Tumble purposes.
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# Open items for legal review
1. Allocation of responsibility: confirm the contractual allocation between: - parent/carer; - provider; and - Tumble where a medical or safeguarding incident occurs.
2. Medical suitability: confirm that the wording appropriately distinguishes Tumble's platform role from the provider's responsibility for assessing whether it can safely deliver its activity.
3. Special-category data: confirm the Article 9 condition relied upon by Tumble and ensure it matches the Family Privacy Notice and Tumble's actual processing.
4. Appropriate policy document: if Tumble relies on a Schedule 1 condition under the Data Protection Act 2018, confirm whether an appropriate policy document is required and ensure one exists.
5. Emergency medical consent: obtain appropriate legal/clinical input on exactly what the current product asks families to consent to and whether “emergency medical consent” is the correct description.
6. Provider medication arrangements: confirm whether Tumble needs specific contractual wording requiring providers to state clearly whether they administer medication.
7. Allergy information: confirm the minimum information providers need and whether any additional warning or acknowledgement should appear when a child has a serious allergy.
8. SEND/accessibility claims: confirm how provider claims about accessibility and additional-needs support should be presented, particularly given that Tumble does not independently verify them.
9. Provider forms: confirm the controller/processor position where a provider collects its own medical questionnaire or healthcare information through Tumble.
10. Older children: confirm whether and when a child's own views or consent should be incorporated into the collection and sharing of health and additional-needs information.
11. Children's Code: assess whether the Children's Code requires changes to the way Tumble collects, displays or shares health and additional-needs information.
12. DPIA: confirm whether the processing of children's health and additional-needs information requires or should be covered by a Data Protection Impact Assessment.
13. Retention: confirm how long Tumble should retain health information and whether it should be deleted sooner than ordinary booking/account information where no longer needed.
14. Provider access: confirm the precise information a provider sees on the register and whether access should be limited by session, date or other role-based controls.
15. Emergency communications: confirm whether the product should require or encourage families to contact a provider directly where critical medical information changes shortly before a session.