Tumble
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How it works

From your application
to your first payout.

Seven steps, what you do at each one, and what Tumble does for you. Tap “More on…” anywhere for the full detail.

For every providerThe full providers’ guideEvery feature in nine sections: costs, applying, setting up, adding classes, getting paid, child safety, your own families, running the week and reports.Read the guideFor clubs, gyms and venuesThe Memberships guidePlans and tiers, your member portal, collecting payments, crèche, guests, rooms, parties and the front desk.Read the guide

See it running

A week at a ballet school, on Tumble.

  • Your whole weekOn one screen.
  • Registers that flag allergiesAnd who's collecting, with their number.
  • Every child's safety detailsKept up to date by parents.
  • Analytics that tell you what to do nextSee which classes are full, and which need a push.
  • What each class tookAnd exactly what you keep.
  • Message every familyIn one go.

Drag across to watch the laptop or phone version

  1. 01

    Apply — or claim the listing you already have

    One short form: your business, the areas you run in, what you teach and a few lines about you. It's free, and there's no contract to sign.

    What you do

    • Fill in the application — your login is created as you submit it
    • Add an offer code if someone has given you one
    • Already in Tumble's directory? Claim that listing rather than starting a new one, so your page and its history stay

    What Tumble does

    • Reviews every application and emails you when you're approved — usually within a few days
    • Keeps everything private until then, so you can set up before anyone sees it
  2. 02

    Set up your business

    Your dashboard gives you a checklist — add a venue, your first class, your public contact details — and ticks each one off as you go.

    What you do

    • Add your venues, then your classes: terms, holiday camps, drop-ins, prepaid packs and paid trials, each priced the way you run it
    • Set age ranges, capacity, sibling discounts and any questions you need families to answer
    • Invite your staff — they see the sessions they run, not your accounts

    What Tumble does

    • Imports your timetable or customer list from a spreadsheet, showing you exactly what will import before anything is saved
    • Or send us your export and we'll move your families across for you, free
    • Families you bring stay yours at 1.5% for good — even if they later find you on Tumble
    More on
  3. 03

    Connect your payouts

    Payments are taken by Stripe and paid out to your bank automatically. You connect a payout account once, on Stripe's own site.

    What you do

    • Tell us whether you're a sole trader or a limited company
    • Give Stripe your details and the bank account you want paying into
    • Choose how often you're paid: weekly on Fridays, twice a month or monthly. Stripe's payout fees are passed on at cost

    What Tumble does

    • Never sees or stores your bank details
    • Holds nothing in a Tumble bank account — the money stays with Stripe until it's paid to you
    • Pays your share of a multi-provider basket within 5–10 working days
    More on
  4. 04

    Go live and get found

    Once approved, your classes appear in Tumble's directory and search, where families are already looking for things to do with their children.

    What you do

    • Share your own booking link anywhere — social, email, the noticeboard at your venue
    • Embed the booking widget on the website you already have
    • Or build a public page from live blocks, so your timetable updates itself

    What Tumble does

    • Charges 2.5% only when Tumble found the family, and 1.5% when they came through your own link or widget
    • Shows Tax-Free Childcare on your listing if you're Ofsted-registered and accept it
    • Tells you how many parents it sent to your profile
  5. 05

    Families book and pay

    Parents book on their phone in a couple of taps. The price they see is the price you set — there is never a booking fee on top.

    What you do

    • Nothing — bookings arrive on your register and in your customer list
    • Decide whether a trial's price comes off the rest of the term

    What Tumble does

    • Holds the seat during checkout, so the last place can't be sold twice
    • Offers a freed place to the next family on the waiting list automatically
    • Collects contacts, consents and medical details once per family, then reuses them for every provider
    • Sends confirmations and reminders for you
    More on
  6. 06

    Run the day

    The register is the thing you'll actually open. It works on a phone, keeps working without a signal, and saves with every tap.

    What you do

    • Tap each child in — attended, absent or excused
    • Record an incident or an accident on the spot if you need to
    • Message families through Tumble without sharing your personal address book

    What Tumble does

    • Puts allergies and medical flags on the register itself
    • Shows which families told you about an absence in advance, and flags a child who's missed two in a row
    • Warns you before a DBS check, training or insurance certificate expires
    A sample register — the children and families are made up.
    More on

Already using another booking system?

You don’t have to switch on day one. Put some of your places on Tumble, keep the rest where they are, and move over when the numbers say so. The one rule: never sell the same place on both.

Every question, answered

What providers ask us before they switch.

Is there a monthly subscription?
No. Listing, registers, customers, messaging, analytics and the website widget are free, and you only pay when a family pays you through Tumble — so a quiet month costs you nothing. The one thing with a monthly charge is the optional Memberships package, at £100 a month.
What exactly are the fees?
1.5% on families you bring yourself, through your own booking link or website widget, and 2.5% on families Tumble finds for you — no VAT added. On the Memberships package it's a flat 1% on everything. Stripe's card and payout fees are passed on at cost, never marked up.
Do parents pay a booking fee?
Never. The price a family sees is the price you set, and nothing is added at checkout.
I have lots of staff — do I pay more?
No. There's no per-person charge. Add your whole team, and each member of staff sees the sessions they run rather than your accounts.
Is there a contract or a setup fee?
Neither. There's no setup cost and no minimum term. Your customer list, registers and income all export as CSV whenever you want them.
Can families pay termly, weekly or as they go?
Yes — terms, single drop-in sessions, prepaid packs of sessions, holiday camps and paid trials, each priced the way you run it. Monthly memberships are on the Memberships package.
Can I offer a trial class?
Yes, switched on per class. A trial is one session at its own price. Afterwards the family gets a one-tap link to book the rest of the term, and you can choose to take what they paid for the trial off the term price.
Are sibling discounts supported?
Yes. Sibling discounts apply automatically at checkout, and you can create discount codes and schedule promotions.
What if there's no Wi-Fi at the venue?
Registers keep working without a signal. Take attendance offline and it saves when you're back in range — with allergies and medical flags on the register itself.
How do I move my existing families across?
Send us your export or spreadsheet and we'll move them across for you, free. Or do it yourself: download the template from Your own clients, fill it in and upload it, and you see exactly what will import before anything is saved. Either way, families you bring stay yours: you pay the 1.5% rate on them for good, even if they later find you on Tumble.
Can families book from my own website?
Yes. You get your own booking link and a widget you can embed on your site. Bookings that come through either count as your own families, at 1.5%.
Do parents need to download an app?
No. Tumble works in any phone or computer browser. Families keep one account for every provider they book with, with their children's forms filled in once.
How do I get paid?
Automatically, through Stripe. You connect a payout account once — Tumble never sees your bank details — and payouts go to your bank monthly, weekly or daily, depending on what you take. When a family checks out with several providers in one basket, your share is paid within 5–10 working days. The money is held by Stripe throughout, never in a Tumble bank account, and your billing page shows every payment, fee and net amount.
What happens when I refund a family?
You choose the amount. Tumble shows you how it splits before you confirm, and our fee is reversed in the same proportion as the refund.
Can I track skills, levels and badges?
Yes. Set up your own skills standards and levels, record what each child can do, and issue a certificate when they get there.
Do you support Tax-Free Childcare?
If you're Ofsted-registered, including the voluntary Childcare Register, add your registration number and say you accept Tax-Free Childcare or childcare vouchers. It shows on your listing, with your instructions for paying that way. Families can also download a year's payments in one statement for their claims.
We run football or netball teams — does it handle matches?
Yes. Mark any session as a match and add the opponent, home or away, meet time, the away ground and kit. Families see it in their calendar and reminder, with a map link, and tap whether their child can play — so you know your squad before match day.
We're a franchise — does it work for us?
Yes. Each location runs its own Tumble account, and head office gets a read-only view across every location in the brand.
We're already listed on Tumble. How do we take it over?
Claim your listing at Already listed? Claim it rather than starting a new one, then add your classes and turn on booking.
How long until we're live?
We review every application and email you when your listing is approved, usually within a few days. Nothing is public until then, so you can set up your classes first.

Ready when you are

Free to list, nothing to pay until a family books, and nothing public until we’ve approved you.

List your activity — it's freeAlready listed? Claim it